Shipping policy

Introduction

Welcome to Worklab HOME! We are dedicated to providing you with high-quality, made-to-order desks and accessories, along with reliable and efficient shipping services. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website.

Order Processing Time

All desks and accessories are crafted to order. Please allow a lead time of 10-15 business days for your order to be processed and prepared for shipment. Upon placing your order, you will receive an order confirmation email within 24 hours. Processing times may be extended during federal holidays and weekends. We appreciate your understanding and patience during these periods.

Shipping Methods and Carriers

We offer Free Standard Less Than Truckload (LTL) Shipping for all domestic orders within the contiguous United States. We utilize specialized shipping partners to ensure your products are delivered safely and promptly. Specific carrier information is not disclosed to maintain flexibility and efficiency in our shipping processes.

Shipping Rates and Delivery Times

Domestic Shipping (Contiguous United States)

  • Cost: Shipping is completely free for all domestic orders.
  • Delivery Time: Expect your order to arrive within 3-6 business days after it has been shipped.
  • Holidays and Weekends: Delivery times may be adjusted to account for federal holidays and weekends.

Shipping Regions

We currently ship exclusively within the contiguous 48 states of the United States. We do not offer international shipping at this time.

Order Tracking

Once your order has been shipped, a tracking number will be provided. You will receive an email containing your tracking information as soon as your order is dispatched. Use this information to monitor the progress of your delivery through our shipping partner’s website.

Handling Issues

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at hello@worklabhome.com. We will arrange for the damaged item to be returned at no cost to you and process a replacement immediately.

Lost Shipments

In the unfortunate event that your shipment is lost in transit, please reach out to our team at hello@worklabhome.com. We will work diligently with our shipping partners to locate your package or issue a refund if it cannot be found.

Incorrect Addresses

Please ensure that your shipping address is accurate and complete when placing your order. If a package is sent to an incorrect address provided by you, contact our team immediately at hello@worklabhome.com so we can assist in resolving the issue. Worklab HOME is not responsible for shipments sent to addresses provided by the customer that are incorrect or incomplete.

Shipping Restrictions

Currently, there are no shipping restrictions on the products we offer within the contiguous United States. All our products can be shipped without limitations based on size, weight, or regulatory factors.

Returns and Exchanges Related to Shipping

  • Return Shipping: Customers are responsible for the cost of return shipping unless the item arrives defective or damaged.
  • Exchanges: We do not offer direct exchanges. If you wish to return a product, please initiate a return for a refund and place a new order for the desired item.

Customer Support

For any questions or concerns regarding shipping, please contact us via:

We strive to respond to all shipping-related inquiries within 2 business days.

Legal and Compliance

  • Customs and Duties: Not applicable, as we do not offer international shipping.
  • Policy Updates: Any changes to this Shipping Policy will be posted on this page. The effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.

Packaging

We use specialized packing materials to ensure that your desks and accessories are protected during transit. Our packaging is designed to withstand the rigors of shipping, ensuring your products arrive in perfect condition.

Effective Date: November 22, 2024

Additional Information

  • Eco-Friendly Practices: While our primary focus is on protecting your products during transit, we are committed to sustainable practices and continuously seek eco-friendly packaging solutions.
  • Special Promotions: Occasionally, we may offer shipping-related promotions or discounts. These will be advertised on our website and communicated via our newsletter.